Very frustrated with a customer to start. A lady had purchased my snowman heads on November 8, she paid for standard mail delivery., there was the option for expedited. She contacted me 4 days after item was mailed being very rude telling me her item should be there and that she was very upset that I took her money with no item sent. I emailed her back telling her first that the item was coming from Canada and standard post mail takes any where from 12 - 15 day but can also take up to 4 - 6 weeks according to Canada post if the item gets held up at the borders.... I asked her to give it the 15 days and well she did then she went and throw up a negative feedback on eBay.. I hate that we have no rights as eBay sellers to defend ourselves we are guilty right away. I offered this lady a refund on her purchase before the negative feedback and after the negative feedback.. I heard nothing from her. I have contacted Canada Post as well but they day up to 5 days before they get back to you.. and then I have to wait 90 days before I can get a refund from them... Then I awake this morning to find she has gone through Pay Pal and opened a claim.. I responded to her message and then gave her a full refund.. She told me I shouldn't be so cheap and ship Priority .. They option was given to her it would have cost her 13.95 but she took standard post for 7.50 so were am I being cheap I offered it..
This upsets me so much as many of my customers know I am to please and do everything in my power to help situations as they arise... thank goodness those are far and few between... I have not control when my parcel leaves my hands.. I do make sure that all of my packages are well taped and all names and labels are well covered as well so nothing can get lost or damaged..
I just like everyone who sells on eBay are trying to make money to support there family.. when I list my big items I give all of my customers price breaks on the shipping... an example
Doll price 50.00 for a 23 Inch doll shipping fees (expedited) I charge them anywhere from 12 - 15 dollars actual shipping depending how far into the USA it is from me can vary from 26.00 - 35.00 and I always pay the difference without asking for extra money... so take that off the sale of my doll, plus material, plus eBay and pay pal fees and I really make nothing...
Sorry to rant but I am just so made.. and if this lady get the snowman I will never know..