Very frustrated with a customer to start. A lady had purchased my snowman heads on November 8, she paid for standard mail delivery., there was the option for expedited. She contacted me 4 days after item was mailed being very rude telling me her item should be there and that she was very upset that I took her money with no item sent. I emailed her back telling her first that the item was coming from Canada and standard post mail takes any where from 12 - 15 day but can also take up to 4 - 6 weeks according to Canada post if the item gets held up at the borders.... I asked her to give it the 15 days and well she did then she went and throw up a negative feedback on eBay.. I hate that we have no rights as eBay sellers to defend ourselves we are guilty right away. I offered this lady a refund on her purchase before the negative feedback and after the negative feedback.. I heard nothing from her. I have contacted Canada Post as well but they day up to 5 days before they get back to you.. and then I have to wait 90 days before I can get a refund from them... Then I awake this morning to find she has gone through Pay Pal and opened a claim.. I responded to her message and then gave her a full refund.. She told me I shouldn't be so cheap and ship Priority .. They option was given to her it would have cost her 13.95 but she took standard post for 7.50 so were am I being cheap I offered it..
This upsets me so much as many of my customers know I am to please and do everything in my power to help situations as they arise... thank goodness those are far and few between... I have not control when my parcel leaves my hands.. I do make sure that all of my packages are well taped and all names and labels are well covered as well so nothing can get lost or damaged..
I just like everyone who sells on eBay are trying to make money to support there family.. when I list my big items I give all of my customers price breaks on the shipping... an example
Doll price 50.00 for a 23 Inch doll shipping fees (expedited) I charge them anywhere from 12 - 15 dollars actual shipping depending how far into the USA it is from me can vary from 26.00 - 35.00 and I always pay the difference without asking for extra money... so take that off the sale of my doll, plus material, plus eBay and pay pal fees and I really make nothing...
Sorry to rant but I am just so made.. and if this lady get the snowman I will never know..
2 comments:
So sorry to hear about your issue Ann. It's true some can be very rude, I fortunately haven't had any problems.I think soem expect that you will carry it to their doors and are too STUPID to realize that we have NO CONTROL over border hold ups and postal delivery times. I'm sure she will get her package and I'm sure she WON'T apoligize either.Hope you can leave a negative feedback about her...
sounds like this lady complains at the drop of a hat and will always do it as she wants something for nothing..what a downer..,:)
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